Vendor Management Case Study of a Regional Grocery Chain

Author(s): Jennifer Perrier

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A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations. To solve the problem, they targeted a moderate-to-high level of maturity to gain effectiveness while limiting unnecessary tasks that would slow efficiency.

Summary & Success

  • Better team alignment, specifically around expectations for different roles and responsibilities.
  • Understanding of what should be in a practical and actionable vendor review, including risks assessment and creation of a “next steps” agenda based on findings.
  • Identification of vendors with whom the company needed to form stronger partnerships, resulting in plans to launch their first Vendor Day.

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