IT Strategy Case Study of a Non-Profit Healthcare Provider

Author(s): David Piazza, Karen Ryan

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A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A highly volatile political, social, and economic environment has forced the organization to rapidly adjust to new regulations, consumer needs, and skills requirements to meet project demands.

Additional uncertainty around funding has required that all projects be prioritized to best support corporate goals and alignment with the overall organizational strategy. Info-Tech was recruited to help the organization devise an IT strategy to help the organization achieve the IT-business alignment it sought.

Summary & Success

  • Articulated a three-year IT Strategy.
  • Achieved consensus on new IT staff required to help achieve strategic goals.
  • Improved the overall project portfolio management process.
  • Gained commitment of support from other departments, specifically from the CFO who was willing to make key finance people available to advance some business-critical IT projects.

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