IT Strategy Case Study of a Mid-Sized Municipal Government

Author(s): Jennifer Perrier, Sumit Chowdhury


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The IT department of a mid-sized municipality wanted to build its strategic competency, but the team had the habit of thinking and operating in tactical mode the majority of the time. Developing this competency not only required development of a sound strategic plan, but also an evolution in the mindset of the people involved to ensure execution of the plan could be sustained.

Summary & Success

  • Suspension of tactical thinking and language, allowing the IT team to have its first real strategic discussion.
  • Identification of target capabilities required to achieve the broader organization’s strategic goals.
  • Development of a detailed strategic roadmap.

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