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Build IT Capabilities to Enable Digital Marketing Success

Are you ready to support marketing in a digital world with new technologies and IT skillsets?

  • Misalignment: Even if IT builds the capabilities to pursue digital channels, the channels will underperform in realizing organizational goals if the channels and the goals are misaligned.
  • Ineffective analytics: Failure to integrate and analyze new data will undermine organizational success in influencer and sentiment identification.
  • Missed opportunity: If IT does not develop the capabilities to support these channels, then lead generation, brand promotion, and engagement opportunities will be lost.
  • Lack of control: Marketing is developing and depending on internal power users and agencies. This practice can isolate IT from digital marketing technology decision making.

Our Advice

Critical Insight

  • Identify and understand the digital marketing channels that can benefit your organization.
  • Get stakeholder buy-in to facilitate collaboration between IT and product marketing groups to identify necessary IT capabilities.
  • Build IT capability by purchasing software, outsourcing, and training or hiring individuals with necessary skillsets.
  • Become transformational: use IT capabilities to support analytics that identify new customer segments, key influencers, and other invaluable insights.
  • Time is of the essence! It is easier to begin strengthening the relationship between marketing and IT today then it will be at any point in the future.
  • Being transformational means more than just enabling the channels marketing wants to pursue; IT must assist in identifying new segments and digital marketing opportunities, such as enabling influencer management.

Impact and Result

  • IT is involved in decision making and has a complete understanding of the digital channels the organization is going to migrate to or phase out if unused.
  • IT has the necessary capabilities to support and enable success in all relevant digital channel management technologies.
  • IT is a key player in ensuring that all relevant data from new digital channels is managed and analyzed in order to maintain a 360 degree view of customers and feed real-time campaigns.
  • This enables the organization to not only target existing segments effectively, but also to identify and pursue new opportunities not presented before.
  • These opportunities include: identifying new segments among social networks, identifying key influencers as a new target, identifying proactive service and marketing opportunities from the public social cloud, and conducting new competitive analyses on the public social cloud.

Build IT Capabilities to Enable Digital Marketing Success Research & Tools

1. Make the case for building IT capabilities

Identify the symptoms of inadequate IT support of digital marketing to diagnose the problems in your organization.

2. Identify digital marketing opportunities to understand the need for action in your organization

Identify the untapped digital marketing value in your organization to understand where your organization needs to improve.

3. Mobilize for action: get stakeholder buy-in

Develop a plan for communicating with stakeholders to ensure buy-in to the digital marketing capability building project.

4. Identify the product/segment-specific digital marketing landscape to identify required IT capabilities

Assess how well each digital channel reaches target segments. Identify the capabilities that must be built to enable digital channels.

5. Create a roadmap for building capabilities to enable digital marketing

Assess the people, processes, and technologies required to build required capabilities and determine the best fit with your organization.

Build IT Capabilities to Enable Digital Marketing Success preview picture

About Info-Tech

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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Get the help you need in this 4-phase advisory process. You'll receive 4 touchpoints with our researchers, all included in your membership.

Guided Implementation 1:
  • Call 1: Mobilize for action: get stakeholder buy-in to get the right people to the table

    Get everyone necessary in the same room. The purpose of this GI call is to assist in stakeholder identification and to discuss the best ways to communicate with each stakeholder.

Guided Implementation 2:
  • Call 1: Identify your product-specific digital marketing mix to prioritize digital channels and capabilities

    Make a plan that is product and segment specific. The purpose of this GI call is to discuss how digital marketing trends may affect channel reach, necessitating changes in the future.

Guided Implementation 3:
  • Call 1: Create a roadmap for building capabilities to enable digital marketing

    Develop a plan for enabling digital marketing capabilities. The purpose of this GI call is to discuss capability building options and provide resources such as RFPs to assist in procurement or outsourcing.

Guided Implementation 4:
  • Call 1: Become truly transformational: leverage analytics to capitalize on new opportunities

    Identify new opportunities. The purpose of this GI call is to discuss best practices for data management and analytics.


Timothy Hickernell

Josh Mendelssohn

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