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Assert IT's Relevance During Digital Transformations

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Contributors

  • Ken Piddington, Chief Information Officer and Executive Advisor, MRE Consulting
  • Kyle Saverance, Chief Information Officer, Coker College
  • Hesam Masoumi, Digital Strategy Lead, Cancer Care Ontario
  • Alan M. Capper, Partner, Global Head of Operations & Support, Mercer
  • Pradeep Henry, Strategy Translation Consultant
  • Valerie Shannon, Director, Digital Strategy & Innovation, RSA Insurance

Your Challenge

  • IT leaders are losing out on the digital domain to other organizational leaders, as IT gets pushed into a support function to “keep the lights on.”
  • CIOs are unsure of the role they should play in digital.
  • The digital world is relatively new, meaning there are few tried-and-true methods for IT to contribute to digital strategy.
  • More than half of all organizations have already delivered digital transformation projects.

Our Advice

Critical Insight

  • Although digital transformations may not start with the CIO’s involvement, IT always has an important role to play.
  • It is easy to talk about what digital should look like, but knowing why the business wants to pursue digital initiatives is just as important for success.
  • IT is the avenue for technology to empower the business – do not let another department infringe on your domain.

Impact and Result

  • Use digital as a platform to perform more value-add activities to drive revenue instead of being a cost center or generator of cost savings.
  • Follow Info-Tech’s methodology to identify and execute IT’s role in digital to drive business value.
  • Use Info-Tech’s template to document IT’s involvement in digital, and ensure IT and other relevant stakeholders are present at digital strategy conversations.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out how the CIO role is linked to digital transformations, review Info-Tech’s methodology, and understand how we can support you in completing this project.

1. Define digital

Establish what digital means to your organization and IT’s specific role in digital.

2. Analyze gaps

Define the business context for “why digital?” Then analyze the difference between the current state and target state in a capability perspective.

3. Create roadmap

Bridge the gap between the target state and current state with a roadmap of prioritized digital initiatives.

Guided Implementations

This guided implementation is a three call advisory process.

Guided Implementation #1 - Define digital

Call #1 - Define digital for your organization and the role of IT.

Guided Implementation #2 - Analyze gaps

Call #1 - Identify and conduct business context and target state activities for digital.

Guided Implementation #3 - Create roadmap

Call #1 - Document and prioritize roadmap initiatives.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Create a Digital Definition

The Purpose

  • Create a common definition of digital so that the organization can work toward common goals.
  • Define IT’s role in digital to find out how IT should contribute to those goals.

Key Benefits Achieved

  • The foundation for IT to deliver business value through digital is set up.

Activities

Outputs

1.1

Review digital strategy.

1.2

Discuss definition of digital.

  • Definition of digital for your organization
1.3

Determine IT’s digital role.

  • IT’s role in digital
1.4

Clarify IT’s digital goals.

Module 2: Understand the Current State

The Purpose

  • Gauge where the IT organization currently stands in relation to digital.

Key Benefits Achieved

  • Provides an assessment of the current state in terms of digital capabilities, initiatives, and skills.

Activities

Outputs

2.1

Review the results from the business context tool.

  • Documented business context
2.2

Identify current state capabilities.

  • Current state IT capabilities
2.3

Identify current state initiatives.

  • Current state IT initiatives
2.4

Identify current state skills.

Module 3: Define the Target State

The Purpose

  • Define how IT will execute its role in digital to deliver business value.
  • Clearly understand where IT needs to go by defining the target state IT capabilities.

Key Benefits Achieved

  • Identifies and documents, at a high level, IT’s target state in digital.
  • The list of target state capabilities defines in more detail and clarity how the target state will look.

Activities

Outputs

3.1

Further review IT’s digital goals.

3.2

Identify target state capabilities.

  • Target state IT capabilities
3.3

Map current initiative to target state capabilities.

  • Current initiative map
3.4

Identify missing digital skills.

Module 4: Bridge the Gap and Build the Roadmap

The Purpose

  • Identify the gaps between the current and target states, and brainstorm initiatives to address the gaps.
  • Build a communication plan to get buy-in from the business.

Key Benefits Achieved

  • Identifies the projects needed to reach the target state.
  • Describes how the projects support IT capabilities, IT goals, and the business context.

Activities

Outputs

4.1

Analyze capability gap.

  • Gap analysis
4.2

Identify new initiatives.

4.3

Create initiative profiles.

  • Initiative profiles
4.4

Prioritize initiatives.

4.5

Build roadmap.

  • IT’s digital roadmap
4.6

Build communication plan.

  • Communication plan