2021 CIO Priorities Report
Drive enterprise resilience in uncertain times.
- It is a new year, but the challenges of 2020 remain: COVID-19 infection rates continue to climb, governments continue to enforce lockdown measures, we continue to find ourselves in the worst economic crisis since the Great Depression, and civil unrest grows in many democratic societies.
- At the start of 2020, no business leader predicted the disruption that was to come. This left IT in a reactive but critical role as the health crisis hit. It was core to delivering the organization’s products and services, as it drove the radical shift to work-from-home.
- For the year ahead, IT will continue to serve a critical function in uncertain times. However, unlike last year, CIOs can better prepare for 2021. That said, in the face of the uncertainty and volatility of the year ahead, what they need to prepare for is still largely undefined.
- But despite the lack of confidence on knowing specifically what is to come, most business leaders will admit they need to get ready for it. This year’s priority report will help.
- “Resilience” is the theme for this year’s CIO Priorities Report. In this context, resilience is about building up the capacity and the capabilities to effectively respond to emergent and unforeseen needs.
- Early in 2021 is a good time to develop resilience in several different areas. As we explore in this year’s Report, CIOs can best facilitate enterprise resilience through strategic financial planning, proactive risk management, effective organizational change management and capacity planning, as well as through remaining tuned into emergent technologies to capitalize on innovations to help weather the uncertainty of the year ahead.
Impact and Result
- Use Info-Tech’s 2021 CIO Priorities Report to prepare for the uncertainty of the year ahead. Across our five priorities we provide five avenues through which CIOs can demonstrate resilient planning, enabling the organization as a whole to better confront what’s coming in 2021.
- Each of our priorities is backed up by a “call to action” that will help CIOs start to immediately implement the right drivers of resilience for their organization.
- By building up resilience across our five key areas, CIOs will not only be able to better prepare for the year to come, but also strengthen business relations and staff morale in difficult times.
2021 CIO Priorities Report Research & Tools
Read the 2021 CIO Priorities Report
Use Info-Tech’s 2021 CIO
Priorities Report to prepare for the uncertainty of the year ahead. Across our
five priorities we provide five avenues through which CIOs can demonstrate
resilient planning, enabling the organization as a whole to better confront what’s
coming in 2021.
1. Create an appropriate budget reserve
Identifying and planning
sources of financial contingency will help ensure CIOs can meet unforeseen and
emergent operational and business needs throughout the year.
2. Refocus IT risk planning
The start of 2021 is a time
to refocus and redouble IT risk management and business continuity planning to bring it up to the standards of our “new normal.” Indeed, if last year
taught us anything, it’s that no “black swan” should be off the table in terms
of scenarios or possibilities for business disruption.
3. Strengthen organizational change management capabilities
At its heart, resilience is
having the capacity to deal with unexpected change. Organizational change
management can help build up this capacity, providing the ability to
strategically plot known changes while leaving some capacity to absorb the
unknowns as they present themselves.
4. Establish capacity awareness
awareness facilitates resilience by providing capital in the form of resource
data. With this data, CIOs can make better decisions on what can be approved
and when it can be scheduled for.
5. Keep emerging technologies in view
an up-to-date view of emerging technologies will enable the resilient CIO to
capitalize on and deploy leading-edge innovations as the business requires.