The purpose of this tool is to provide insight into the overall health of a particular service desk along two vectors:

  • Process maturity (calculated on the basis of a comprehensive survey).
  • A series of metrics (calculated on the basis of entered ticket and demographic data).

Altogether these answers offer a snapshot of the health, efficiency, performance, and perceived value of the service desk.

Also In

Outsource the Service Desk

If your outsourcing project is driven by cost alone, you will fail.

Also In

Build a Service Support Strategy

Get service support and the business on the same page.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019