Service Desk Process Maturity Assessment Tool

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

The purpose of this tool is to provide insight into the overall health of a particular service desk along two vectors:

  • Process maturity (calculated on the basis of a comprehensive survey).
  • A series of metrics (calculated on the basis of entered ticket and demographic data).

Altogether these answers offer a snapshot of the health, efficiency, performance, and perceived value of the service desk.

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019