Service Desk Extension Roadmap

Author(s): Michel Hebert, Natalie Sansone, Sandi Conrad

The Service Desk Extension Roadmap provides a Gantt chart and a sunshine diagram to outline project tasks, risks, and dependencies.

Use this tool as part of the full blueprint, Extend the Service Desk to the Enterprise.

Tags

ITIL, help desk, service desk, Service management, ITSM, service definition, service portfolio, tool, service level agreement, SLA, service request, incident management, extend the service desk, IT Infrastructure Library, Gantt chart, service desk implementation plan

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