The Service Desk Extension Feasibility Assessment Tool helps assess whether extending the service desk to non-IT business units is feasible. The tool will help you assess whether the organization has the right people, processes, and technology in place to complete the project successfully.
Use this tool as part of the full blueprint, Extend the Service Desk to the Enterprise.
Search Code: 78701
Published: September 29, 2015
Last Revised: October 5, 2015