Outsource the Service Desk – Phase 3: Execute and Manage the Transition

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

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This phase will help you evaluate RFP responses to ensure you select the best candidate. Once a candidate is chosen, this phase will guide you through the crucial transition period to ensure a smooth outsourcing experience for both parties. This phase will take you through the following activities:

  • Conduct interviews to assess the quality of each candidate MSP.
  • Evaluate MSPs using the Service Desk Outsourcing RFP Scoring Tool.
  • Define exit conditions to complete your contract with your MSP.

Use this phase as part of the full blueprint, Outsource the Service Desk.

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