This phase will help you evaluate RFP responses to ensure you select the best candidate. Once a candidate is chosen, this phase will guide you through the crucial transition period to ensure a smooth outsourcing experience for both parties. This phase will take you through the following activities:
- Conduct interviews to assess the quality of each candidate MSP.
- Evaluate MSPs using the Service Desk Outsourcing RFP Scoring Tool.
- Define exit conditions to complete your contract with your MSP.
Use this phase as part of the full blueprint, Outsource the Service Desk.