This phase will help you produce a detailed outsourcing strategy and an RFP that captures the same level of detail. Arguably the most important part of outsourcing, a detailed RFP is crucial to securing the proper managed service provider. This phase will take you through the following activities:
- Define tension metrics to ensure balanced performance.
- Design a service desk strategy.
- Determine a vendor shortlist.
- Complete an RFP to request MSPs to submit written proposals.
Use this phase as part of the full blueprint, Outsource the Service Desk.
