Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

This phase will help you produce a detailed outsourcing strategy and an RFP that captures the same level of detail. Arguably the most important part of outsourcing, a detailed RFP is crucial to securing the proper managed service provider. This phase will take you through the following activities:

  • Define tension metrics to ensure balanced performance.
  • Design a service desk strategy.
  • Determine a vendor shortlist.
  • Complete an RFP to request MSPs to submit written proposals.
Use this phase as part of the full blueprint, Outsource the Service Desk.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019