Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

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This phase will help you perform a baseline assessment of your service desk maturity. The impact of feasibility will then be evaluated based on what functions your organization will outsource. This phase will take you through the following activities:

  • Define the structure of your tiered service desk.
  • Perform a service desk maturity assessment.

Use this phase as part of the full blueprint, Outsource the Service Desk.

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