Outsource the Service Desk – Executive Brief

Author(s): Jordan Detmers, Michel Hebert, Natalie Sansone

Read this executive brief to find out why you need to think beyond cost to design a successful outsourcing project.

  • Understand why building a mature service desk before you plan for outsourcing is crucial to project success
  • Learn why you need to build a detailed RFP that captures your outsourcing strategy.
  • Understand that you need to perform detailed checks on each managed service provider before selecting and transitioning your service desk to the successful candidate.

Complete this project to position your service desk as a cost-saving, value-adding service that makes the rest of IT shine.

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