Use this project blueprint to define a service design package for non-IT services. The project blueprint will help you:
  • Review the results of the diagnostic survey.
  • Identify a prioritized list of non-IT services.
  • Share the initial case with project stakeholders.
  • Develop a service design process.
  • Build the service description and define self-help options.
  • Generate the details concerning service cost and delivery.
  • Develop service desk solution requirements.
  • Build a service desk roadmap and communication plan.
Define the essential features of the non-IT services for inclusion in the service desk, and assess whether your current ITSM solution can support the extension of the service desk.

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