Service delivery across the business is often disjointed and inefficient. This blueprint will help you build a plan to extend the service desk to other business units, improving and standardizing service delivery. Follow our three-phase methodology:

  • Define Project Scope
  • Design the Service
  • Build Service Desk

IT can lead the charge to extend the service desk and position itself as a leader in service management.

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Extend the Service Desk to the Enterprise

Position IT as a leader in service management.

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