Extend the Service Desk to the Enterprise – Phase 1: Define Project Scope

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Plan your approach to extend the service desk to the business unit that would most benefit and gain buy-in. This phase will take you through the following activities:

  • Assess feasibility
  • Plan the approach
  • Make the case

Use this phase as part of the full blueprint, Extend the Service Desk to the Enterprise.

View the Complete Blueprint:

Extend the Service Desk to the Enterprise

Position IT as a leader in service management.

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