Infrastructure & Operations
Topics
Briefing: Revation Systems’ LinkLiveOn January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS)... |
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Briefing: Zendesk TalkOn December 1, Zendesk – a global customer service software company – briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk. |
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Briefing: Twilio FlexOn December 1, Twilio – a cloud communications platform – briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex. |
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Briefing: Masergy UCaaSOn December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration... |
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DRP-BCP Review WorkflowReview your full DR and BC plans annually to identify changes that weren’t captured via day-to-day change management. |
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DRP Review ChecklistReview the full DR plan annually to identify changes that weren’t captured via day-to-day change management. |
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Deliver a Customer Service Training Program to Your IT Department StoryboardThis project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use Info-Tech's... |
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Deliver a Customer Service Training Program to Your IT DepartmentDeliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery... |
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Customer Service Training for the Service Desk – Training DeckUse this training deck to deliver customer service training to your IT service desk team. |
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Deliver a Customer Service Training Program to Your IT Department – Executive BriefRead this executive brief to find out why you should deliver customer service training to your team, review Info-Tech’s methodology, and understand the four ways we can... |
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