Infrastructure & Operations
Topics
Briefing: Verizon’s Contact Center HubOn October 23, 2020, Verizon briefed its Contact Center Hub for SMBs. Launched October 1, Contact Center Hub is a hosted cloud service aimed at providing an easy-to-use... |
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Briefing: Avaya OneCloud CCaaSOn October 21, 2020, Avaya briefed its OneCloud CCaaS solution. OneCloud CCaaS provides an omnichannel experience with market-leading capabilities. If one’s organization is... |
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Briefing: Cisco’s Webex Room NavigatorOn October 6, 2020, Cisco introduced a slew of updates for Webex software and hardware, coming October and early November. This briefing predominantly featured the release... |
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Lesson Learned From an Interview: AIOps Is Not Just About ToolsIn this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing... |
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RTView Niches in Middleware MonitoringRTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks. |
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Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 ReleaseThe Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to... |
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Twilio Reports Large Growth at 2020 Investor DayOn October 1, Twilio – a cloud-based communications platform – held its Investor Day for 2020. Twilio reported positive growth across all segments of the organization,... |
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Shared Services Implementation Roadmap ToolUse this tool to identify and prioritize tasks that you need to complete for implementing shared services. |
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Implement Infrastructure Shared Services – Phase 3: Plan the TransitionThis phase will help you establish a clear shared services roadmap for each task, define a timeline and ownership, and build a plan to communicate the changes to key... |
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Implement Infrastructure Shared Services – Phase 2: Choose the Right PathThis phase will walk you through a procedure to select the best model that suits your organization's requirement for shared services. |
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