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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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5
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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3
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Use this tool to assess the health of your service desk to easily identify areas for improvement.
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1
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The purpose of the tool is to assess the overall health of a single service desk.
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1
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This tool will help you score the responses from your vendor to assist in your selection.
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1
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This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...
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1
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This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...
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2
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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1
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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1
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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