Service Management - Tools
Topics
Types of Content
Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Service Desk Outsourcing RFP Scoring ToolThis tool will help you score the responses from your vendor to assist in your selection. |
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Service Desk Software TCO Comparison ToolThis Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and... |
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Service Desk Performance Tracking ToolThe service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service... |
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Service Desk Process Standardization Diagnostic ToolWhile most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. |
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Service Catalog Requirements ToolService catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog... |
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Service Management Maturity AssessmentThis tool will help identify your organization's current service management maturity level. |
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Service Risk Assessment ToolUse this tool to help classify your services by risk. |
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Service Desk Action Plan RoadmapUse this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk. |
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