Service Management - Tools

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Service Desk Ticket Classification and Dashboard Tool This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
Outsourcing Systems Management Decision Workbook Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
IT Customer Service Orientation Assessment Tool A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...