IT Customer Service Orientation Assessment Tool

Author(s): Amanda Fink, Ross Armstrong, Arjun Mohan

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Info-Tech’s research shows that a customer-service orientation is a key component of successful, efficient, and well-run IT departments.

Use this tool to evaluate your IT staff who have a customer-service responsibility. The tool will provide recommendations that you should share with each employee and/or team, and use to develop plans to improve their competencies.

View the Complete Blueprint:

Improve the Service Orientation of IT Staff

Create a culture of customer service in IT.

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