Info-Tech’s research shows that a customer-service orientation is a key component of successful, efficient, and well-run IT departments.

Use this tool to evaluate your IT staff who have a customer-service responsibility. The tool will provide recommendations that you should share with each employee and/or team, and use to develop plans to improve their competencies.

Also In

Improve the Service Orientation of IT Staff

Create a culture of customer service in IT.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019