Info-Tech’s research shows that a customer-service orientation is a key component of successful, efficient, and well-run IT departments.
Use this tool to evaluate your IT staff who have a customer-service responsibility. The tool will provide recommendations that you should share with each employee and/or team, and use to develop plans to improve their competencies.
IT Customer Service Orientation Assessment Tool
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Improve the Service Orientation of IT Staff
Create a culture of customer service in IT.