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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Healthcare Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Healthcare Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

How to Treat the Cloud File Sharing Virus

Date published:

May 17, 2018

Author

  • John Sloan

Healthcare is the fastest growing industry vertical for enterprise file synch and share services such as Box, Dropbox, and Google Drive. If you are trying to determine if these should be used in your hospital, you are too late. They are just too darned easy.

NetApp Is the Storage Comeback Kid. Should You Care?

Date published:

April 9, 2018

Author

  • John Sloan

NetApp is the storage comeback kid. In just over two years NetApp has gone from drowning under to riding the waves of change that are disrupting the storage industry. If you have previously written off NetApp it may be time for another look.

Get Your Feet Wet in Cognitive Analytics With AI-as-a-Service

Date published:

April 5, 2018

Author

  • Jane Kouptsova

Organizations seeking to make use of machine learning analytics solutions can “try before they buy” by using AI analytics services provided by external companies. This can allow you to evaluate the utility of AI for your business, assess your readiness for AI before investing in costly infrastructure, or even skip building your own infrastructure altogether.

Robotics in Healthcare – Relieving the Gap in Caregivers

Date published:

April 3, 2018

Author

  • Alex Chen

With the shortage of caregivers for an aging population in the US (and many other developed countries), robots present an effective solution that can help seniors with both their physical and mental needs as they age. Specifically, robots can help with performing daily tasks at home, increasing social interaction in nursing homes, and even treating dementia.

Don’t Let HIPAA Derail Your DRP/BCP

Date published:

March 27, 2018

Author

  • Frank Trovato

DRP and BCP continue to be a headache for most healthcare providers, and many see HIPAA as adding another layer to this challenge. This note outlines what HIPAA really expects from your DRP and BCP.

For Human-Friendly Healthcare, Hire Yourself a Chatbot

Date published:

January 24, 2018

Author

  • Jane Kouptsova

Advances in AI technology and unprecedented ease of adoption make chatbots a quick win for AI in healthcare. By outsourcing basic customer service tasks to a chatbot, healthcare providers can deliver better, faster service to improve patient satisfaction while saving on operational staffing costs.

The Wheel-O-Waste Spinnith: Healthcare Edition

Date published:

March 5, 2018

Author

  • Barry Cousins

Info-Tech has more than 400 client survey responses that assess their capacity for project work. Only 49% of hours allocated to projects were believed to be productively used. And it’s getting worse every year.

Training a New Healthcare Leader: Enter the Chief Data Officer

Date published:

February 16, 2018

Author

  • Russell MacMillan

The amount of data collected in healthcare is astronomical but the potential value locked in the data is also significant. A Chief Data Officer (CDO) with the right mix of skills will optimize operations and help the executive suite make better decisions. Here is how to start building an effective CDO.

Patient Health Information: Don’t Neglect the Importance of Secure Asset Disposal

Date published:

January 18, 2018

Author

  • Natalie Sansone

Healthcare organizations must protect vulnerable patient data by procuring secure equipment and preventing access to patient information throughout equipment lifecycles. But organizations must not forget the other side of the equation when equipment reaches end of life and securely dispose of any data residing on assets.

You Want No Scrubs – Effectively Manage IT Assets for Contract Health Care Workers

Date published:

December 11, 2017

Author

  • Jordan Detmers

Health care organizations experience a large number of contract employees, including medical residents, medical students, nursing students, and medical researchers. Not having standardized processes in place for asset management will lead to myriad problems.

IBM’s Watson for Oncology Solution Stumbles in Goal to Transform Cancer Care

Date published:

October 18, 2017

Author

  • Scott Bickley

Watson for Oncology is IBM’s supercomputer solution, which claims to help “…doctors out-think cancer…,” may be more marketing than medicine. Despite being released to market in 2014, recent research reveals an IBM product that is not living up to the marketing hype, lacks substantive peer-reviewed scientific evaluations, and carries a staggeringly high total cost of ownership. IT leaders may be served best by allowing the competition to fund this product’s evolving technology.

Healthcare DRP Maturity: Trends, Pain Points, and Recommendations

Date published:

October 16, 2017

Author

  • Frank Trovato

IT service continuity is mission critical for healthcare, yet most organizations struggle to create an effective DRP, as reflected in DRP maturity statistics. Leverage your DRP maturity assessment to drive executive buy-in and focus your improvement efforts.

DR Outsourcing Solutions in Healthcare: Trends and Recommendations

Date published:

October 10, 2017

Author

  • Darin Stahl

The healthcare industry has been slower to outsource DR than other industries. This note is one of a series that highlights DR solution spending trends across different industries as illustrated by our outsourcing deployment statistics.

Shore Up Your Cloud Agreements and Avoid a Data Breach Tidal Wave, Part II

Date published:

September 18, 2017

Author

  • Scott Bickley

This is part 2 of a 2-part series covering the key cloud contract provisions that healthcare organizations must address with cloud vendors to effectively address the enterprise business risk presented by the increasing number of security incidents occurring globally.

Cyber Insurance for Healthcare – Ensuring Your Parachute is Packed Properly

Date published:

September 12, 2017

Author

  • Cameron Smith

Cybersecurity is a complex and rapidly evolving industry for which insurance providers often have poor powers of prediction. The following considerations and recommendations will help to put you in the best possible position when looking to procure cyber insurance.

What Is Mission Critical? Application Support Models in Healthcare

Date published:

August 14, 2017

Author

  • Ben Mackle

A breakdown of the considerations IT leaders should to make when building their application support models.

Shore Up Your Cloud Agreements and Avoid a Data Breach Tidal Wave, Part 1

Date published:

September 5, 2017

Author

  • Scott Bickley

This is part one of a three-part series covering the key cloud contract provisions that healthcare organizations must address with cloud vendors to effectively mitigate the enterprise business risk presented by the increasing number of security incidents occurring globally.

Third-Party Security – It’s No Party

Date published:

August 14, 2017

Author

  • Cameron Smith

Healthcare organizations face a unique information security challenge: the requirement for data to be highly available and highly secure. Leveraging third-party service providers can have a huge operational upside, but the potential downside of a security incident must be mitigated by mature processes for vetting the security controls of all your third-party partners.

Automated Medication Dispensing – Keeping Our Seniors Healthy

Date published:

July 31, 2017

Author

  • John Pinard

In a world of aging seniors, overcrowded hospitals, and a move to in-home care, there is an ever-increasing need for better medication management for our seniors today. Automated solutions exist and should be leveraged to improve patient care and reduce the strain that poor medication management places on our healthcare system.

Overcome the Difficult Challenge of Prioritizing Investment in Healthcare Systems

Date published:

July 19, 2017

Author

  • Frank Trovato

When you draw a circle around a system and call it mission critical, that system carries a higher price tag. You can’t do this for all patient-care systems. Prioritize to ensure appropriate levels of resiliency where it matters most.

Healthcare Innovation Is in the Genes

Date published:

July 14, 2017

Author

  • Scott Bickley

Traditional barriers to innovation in the healthcare industry must be overcome to adapt to an environment of aging baby boomers and relatively modest economic growth. This research note presents a lucid example of the depth and breadth of thought leadership that will be required to propel the industry forward in a meaningful manner.

What a Doctor’s Access Levels Have to Do With Everyone’s Health (Data)

Date published:

May 19, 2017

Author

  • Jessica Ireland

Securing on-premises and remote access for doctors and other healthcare professionals is imperative to keep hospitals out of the paper and all of our health data protected.

Dispelling the Hype: Making Real Improvements in Healthcare With Artificial Intelligence

Date published:

May 19, 2017

Author

  • Brian King

For the last couple of years, artificial intelligence (AI) has been given more than its fair share of hype. However, the currently realistic applications of AI can improve how unstructured, language-based knowledge that is prevalent in healthcare is analyzed and actioned upon to make more trustworthy and faster data-driven decisions. This note provides a realistic and cautionary approach to leveraging this new technology in healthcare.

Optimized Healthcare Through Innovative Business Analytics

Date published:

May 19, 2017

Author

  • Steven Wilson

Healthcare costs continue to grow year over year, which causes many to question the way in which the money is spent and the resultant health of our citizens. How do we optimize the healthcare delivery system?

Beware the Cloud Contract Trapdoor for Healthcare Applications

Date published:

April 28, 2017

Author

  • Scott Bickley

Cloud-based contracts usually contain terms and conditions that heavily favor the vendor. If not properly negotiated, these damaging contract clauses can place your organization at significant risk for operational disruptions with little to no legal recourse available. These contract risks are magnified for healthcare environments where cloud-based services are used for mission-critical and patient-care services.

The 4 P’s of Big Healthcare Data: Leveraging Big Data to Build a 360-Degree View of the Patient

Date published:

May 12, 2017

Author

  • Brian King

Big data is transforming the medical landscape and making medicine more personalized, predictive, population-based, and prudent. Yet more is needed to make these benefits realistic for most organizations. Read this note to understand the trends in big healthcare data and how to use it.

Realizing the Value and Mitigating the Security Risks of IoT in Healthcare

Date published:

May 11, 2017

Author

  • Dean Walt

The impact of IoT in the healthcare industry presents great opportunities for adequately prepared CIOs, and great risks for those who fail to effectively plan for the future.

Data Integration in Healthcare, the Key to a Healthier Future

Date published:

May 10, 2017

Author

  • Ben Mackle

This note focuses on the opportunities of data and analytics in healthcare, and that before these can be realized, organizations need to focus on improved data integration. Specifically, the note describes NoETL and the semantic integration of disparate and unstructured data.

Your Mobile Strategy Should Include a Handwashing Station

Date published:

April 28, 2017

Author

  • Jordan Detmers

Mobile devices are a core part of any healthcare provider’s technology spend. Unfortunately, mobile devices are also potent vectors for disease. When evaluating your mobile strategy, a redesign of sanitation methods should be included to reduce the spread of disease.

Why the Chicken Little Approach Hurts, Not Helps, DRP Buy-In

Date published:

April 28, 2017

Author

  • Frank Trovato

DRP for healthcare, as much as any industry, has to focus on service continuity. Focus on recovery from common IT outages that disrupt patient care rather than rare natural disasters and destructive sitewide catastrophes where the common refrain is “we would have bigger things to worry about than IT recovery.”