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Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice

Go virtual to increase revenue, expand care options, and improve patient satisfaction.

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Healthcare organizations must integrate virtual health services to provide accessible care for patients with relative haste.

Our Advice

Critical Insight

As care is shifted to non-traditional or lower-cost settings such as hospital at home (HaH), health systems will need to think about the value that drives these strategies, scale virtual care options as they become proven and viable, and improve patient access to virtual care overall by making it simple, accessible, and affordable.

Impact and Result

Info-Tech’s recommended approach is to optimize your virtual health care practice now.

  • Create and improve existing workflows to enhance patient experiences.
  • Establish a virtual care team that has the right training and resources.
  • Integrate quality improvement approaches.
  • Select the right technology that will work for your clinical teams and patient population.

Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to improve patient access to virtual care by making it simple, accessible, and affordable. Review Info-Tech’s methodology and understand the four key steps to completing this project.

1. Design a workflow

Develop a framework that involves practical conversations with clinical and support teams that will be involved in delivering a virtual care encounter.

2. Establish a dedicated team

Assemble a small, flexible, and focused virtual care team to bridge the gap between clinical and administrative departments while making healthcare more convenient and accessible for patients.

3. Track performance

Define basic measurements to help you evaluate your program as it evolves and new workflows and services are added.

4. Select the right technology

Leverage virtual health tools, working from the patient perspective to ensure all technologies selected meet their needs first.

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Go virtual to increase revenue, expand care options, and improve patient satisfaction.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on This Topic

You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

Get Advice From a Subject Matter Expert

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

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Jennifer Jones


Four anonymous contributors

Search Code: 96956
Last Revised: May 6, 2021

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