Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice
Go virtual to increase revenue, expand care options, and improve patient satisfaction.
Healthcare organizations must integrate virtual health services to provide accessible care for patients with relative haste.
As care is shifted to non-traditional or lower-cost settings such as hospital at home (HaH), health systems will need to think about the value that drives these strategies, scale virtual care options as they become proven and viable, and improve patient access to virtual care overall by making it simple, accessible, and affordable.
Impact and Result
Info-Tech’s recommended approach is to optimize your virtual health care practice now.
- Create and improve existing workflows to enhance patient experiences.
- Establish a virtual care team that has the right training and resources.
- Integrate quality improvement approaches.
- Select the right technology that will work for your clinical teams and patient population.
Virtual Health Playbook: Evaluate and Expand a Virtual Health Practice Research & Tools
Start here – read the Executive Brief
Read our concise Executive Brief to improve patient access to virtual care by making it simple, accessible, and
Review Info-Tech’s methodology and understand
the four key steps to completing this project.
1. Design a workflow
Develop a framework that involves practical conversations with clinical and support teams that will be involved in delivering a virtual care encounter.
2. Establish a dedicated team
Assemble a small, flexible, and focused virtual care team to bridge the gap between clinical and administrative departments while making healthcare more convenient and accessible for patients.
3. Track performance
Define basic measurements to help you evaluate your program as it evolves and new workflows and services are added.
4. Select the right technology
health tools, working from the patient perspective to ensure all technologies
selected meet their needs first.