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Zendesk

Zendesk Talk

6.8 /10
Category
Zendesk Talk
6.8 /10

What is Zendesk Talk?

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.

Company Details


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Awards & Recognition

Zendesk Talk won the following awards in the Contact Center as a Service - Enterprise category

Zendesk Talk Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Talk.

81 Likeliness to Recommend

1
Since last award

80 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Talk?

12% Negative
14% Neutral
74% Positive

Pros

  • Respectful
  • Transparent
  • Fair
  • Security Protects

Feature Ratings

Average 75

Contact Center Analytics

82

Workforce Management

79

Knowledge Management

77

Screen Prompts

76

Multi Channel Intake Integration

76

Skills Based Routing

75

Multi Channel Queue Management

75

Contact Center Compliance Management

73

Ticket Management

72

Call Recording

71

Call Scripting and Call Flow Management

67

Vendor Capability Ratings

Average 74

Ease of IT Administration

80

Business Value Created

76

Ease of Data Integration

76

Ease of Implementation

75

Ease of Customization

75

Usability and Intuitiveness

75

Availability and Quality of Training

73

Vendor Support

72

Breadth of Features

71

Product Strategy and Rate of Improvement

70

Quality of Features

70

Zendesk Talk Reviews

Arinda J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zendesk is easy to use

Likeliness to Recommend

10 /10

What differentiates Zendesk Talk from other similar products?

Zendesk has enough storage on the cloud that they offer for call recording which we use for future reference and training purposes

What is your favorite aspect of this product?

I like the pricing of the tool because it does not cost a lot of money to use and yet provides good communication, it is easy to use and does not require any technical knowledge.

What do you dislike most about this product?

I have not seen any dislike with the tool, they are easy to use and with professional support team, However, they should consider lowering the price

What recommendations would you give to someone considering this product?

I would recommend the software because it is easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Joy K.

  • Role: Student Academic
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy tool for making business calls

Likeliness to Recommend

10 /10

What differentiates Zendesk Talk from other similar products?

Zendesk talk works well without any extra software or installation of applications, has good quality for audio and you can easily record the call for future references and training purposes

What is your favorite aspect of this product?

I like the IVR, you can set the Interactive Voice Response of the software so that it can offer support to clients, and once the need more support, they can trigger a button to talk to agent, this is saving us more time

What do you dislike most about this product?

The software is expensive to use since you pay per month per use and this makes it more expensive when you have more support operators

What recommendations would you give to someone considering this product?

The tool is simple and easy to use, it can be a good fit for every business at any stage

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Teo D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates Zendesk Talk from other similar products?

Easy to connect and maintain Data.

What is your favorite aspect of this product?

It's program in communication which create a connection between Clients and me,I normally use It for effective communication.

What do you dislike most about this product?

Works well

What recommendations would you give to someone considering this product?

Easy to implement

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Zendesk Talk Comparisons

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