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Home > Categories > Contact Center as a Service - Enterprise

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Contact Center as a Service - Enterprise

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to utilize a provider’s software to administer incoming support, or inquiries from consumers in a hosted, subscription model.

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Contact Center as a Service - Enterprise Products

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Five9

Five9 Virtual Contact Center

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Badge Winner

8.4

Composite Score

8.6

CX Score

+91

Emotional Footprint

84%

Likeliness to Recommend

21

Reviews

Avaya

Avaya OneCloud

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

Badge Winner

8.2

Composite Score

8.6

CX Score

+88

Emotional Footprint

82%

Likeliness to Recommend

40

Reviews

NICE Ltd

NICE

NICE cloud contact center gives companies of any size flexibility and scalability with their agents, so that their team can be anywhere at any time. Deploying agents is easy and cost effective, and can be done quickly with a cloud solution. Companies only pay for what they need, when they need it.

Badge Winner

8.2

Composite Score

8.1

CX Score

+78

Emotional Footprint

90%

Likeliness to Recommend

44

Reviews

Genesys

Genesys Cloud CX

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

Badge Winner

8.2

Composite Score

8.3

CX Score

+80

Emotional Footprint

87%

Likeliness to Recommend

32

Reviews

Talkdesk, Inc

Talkdesk CX Cloud

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

7.9

Composite Score

7.7

CX Score

+76

Emotional Footprint

78%

Likeliness to Recommend

31

Reviews

Cisco Systems

Webex Contact Center

Webex Contact Center lets your customers connect through their preferred channel – chat, text, social, email, or call. AI-powered voice and chat virtual agents give customers options for natural, fast, and easy 24/7 self-service – with a seamless baton pass to a live agent when desired. Customer contact history at the agent’s fingertips ensures customers never have to repeat themselves, and agents are context- aware for every interaction. Webex Experience Management surveys provide insight into sentiment and a consistent pulse on customer experience.

7.8

Composite Score

8.0

CX Score

+80

Emotional Footprint

79%

Likeliness to Recommend

128

Reviews

RingCentral, Inc

RingCentral Contact Center

RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.

7.6

Composite Score

7.7

CX Score

+73

Emotional Footprint

80%

Likeliness to Recommend

13

Reviews

Zendesk

Zendesk Talk

Even in the age of emails, texts, and DMs, sometimes a problem is best solved by talking to a real human. Zendesk Talk connects a voice channel into Zendesk’s omnichannel solution—allowing agents to easily pick up the conversation from any channel and resolve complex issues faster. Businesses of all sizes can quickly deploy a voice solution tailored to their needs and easily adapt as their customer needs evolve.

7.6

Composite Score

7.5

CX Score

+69

Emotional Footprint

76%

Likeliness to Recommend

22

Reviews

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