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Vonage Business Communications Logo
Vonage Business Communications Logo
Vonage

Vonage Business Communications

7.2 / 10
Category
Vonage Business Communications
7.2 / 10

What is Vonage Business Communications?

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Company Details


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Awards & Recognition

Vonage Business Communications won the following awards in the Unified Communications as a Service category

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Vonage Business Communications Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Vonage Business Communications.

75 Likeliness to Recommend

87 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Vonage Business Communications?

9% Negative
6% Neutral
85% Positive

Pros

  • Fair
  • Altruistic
  • Acts with Integrity
  • Effective Service

Feature Ratings

Average 85

Centralized Management Portal

97

Communications

93

Web & Desktop Conferencing

89

Audio Transcription

87

Call Management

84

Secure Access

83

Mobility

82

Session Border Controller

82

Presence IM

82

Speech Access and Personal Assistant

81

Third-Party Integration

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

84

Usability and Intuitiveness

84

Ease of Customization

81

Quality of Features

80

Availability and Quality of Training

79

Business Value Created

78

Breadth of Features

76

Ease of Data Integration

76

Ease of Implementation

73

Product Strategy and Rate of Improvement

71

Vendor Support

64

Vonage Business Communications Reviews

Christopher W.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

"Good tool for making calls."

Likeliness to Recommend

8 / 10

What differentiates Vonage Business Communications from other similar products?

This program is unique in comparison to others because it is simple to operate. The recording and archiving of phone calls in the cloud presents no difficulties whatsoever. Excellent value for money as a VOIP service.

What is your favorite aspect of this product?

After using Vonage for a time, I can say that its adaptability has won me over. My life has been revolutionized by the flexibility of being able to answer calls wherever I happen to be, be it on my phone, at my office desk, or even at my home computer. Because of this, I can be there for my customers anytime they need me, which strengthens our relationship. Excellent call quality with crystal-clear transmission. A couple calls have been dropped or the voice has been garbled, but nothing to worry about or make me want to transfer providers. The ability to forward calls is also a huge time saver.

What do you dislike most about this product?

After using Vonage as my primary phone service for some time, I can say that I am pleased with the service. But I've found that the calls periodically drop and have a choppy quality. Even though this doesn't happen often, it still annoys me every time it does.

What recommendations would you give to someone considering this product?

The wonderful audio clarity and video quality that this software provides during a conference call or meeting is the primary reason I recommend this tool to others.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

George C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

The security that this program provides

Likeliness to Recommend

10 / 10

What differentiates Vonage Business Communications from other similar products?

On all the occasions that I have to carry out any type of business in the cloud with the help of this program, how much with the enormous advantage of having the best tools at hand in a video call to finalize the sale and also make the client feel like and satisfied Thanks to the security that Vonage Business Communications provides us in each project that we decide to carry out in my work, what characterizes this program and places it as one of the best video conferencing programs on the web are the variety of options in the administrative sector.

What do you dislike most about this product?

To configure certain aspects of the program and the software as such is a great challenge, due to the complexity of the program we prefer to use it as it is, this also happens for fear of making mistakes and having to request help from the technical service, this scenario is not My pleasure annoys me as such a good program has such a bad customer service department, for the moment they have not been able to help us and be completely satisfied with their instructions.

What recommendations would you give to someone considering this product?

Any company that works on the web and its customers are far away Vonage Business Communications is the right one to start all those sales, this software will show them an intimate place where you can socialize and manage a sale, the good images and audio of this program It creates comfort for us and we feel closer to our clients. In addition, we have the possibility of managing the content and information of the company within the reach of all our clients in each conference. Vonage Business Communications is one hundred percent recommended thanks to its abilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fernando C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

I like Vonage Business Communications

Likeliness to Recommend

10 / 10

What differentiates Vonage Business Communications from other similar products?

I am surprised by the number of options and resources that Vonage Business Communications has to increase the company's communication with all our clients and company partners. Definitely, the technology and versatility of this program allow us to have the best and most continuous videoconferences that we know of in the market. , each and every one of the functions of this software is programmed to make and discuss business on the web, every time we run this program we find more ways to share our information.

What is your favorite aspect of this product?

I like Vonage Business Communications because it has a solid infrastructure aimed at the corporate and business aspect, that is, this program is designed to help multiple companies regardless of their size and profile, the mission of this program will always be to feed communication, be it textual or visual of each employee with the partners or clients of the company, the amount of data and information that is collected in each session in this program makes us a more professional and versatile company that can communicate and settle any type of business regardless of the distance Of the people involved,

What do you dislike most about this product?

The overwhelming amount of information handled by this program is a problem, sometimes it is difficult for us to handle the arrival of parcel and fax messages, the truth is that the program becomes more complicated the more tools are in use and the more in the data compartment, this may be due to the fact that unfortunately it does not have an interface capable of simplifying the way to select the correct option that my needs request at that moment, this program must improve the interaction with its users of an urgent nature in many ways.

What recommendations would you give to someone considering this product?

Recommending and showing off the good aspects of Vonage Business Communications makes it really easy for us, since it is through this same program where customers and partners are amazed at the quality and versatility that we have in each conference, it is fantastic how this program allows us to share the appropriate elements in each video call to make or increase the number of sales, whenever I can I recommend it since we know what it is capable of helping all types of companies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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