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SurveySparrow Inc

SurveySparrow

Composite Score

8.4 /10

CX Score

8.6 /10

37 Reviews Write a Review

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details

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Awards & Recognition

SurveySparrow won the following awards in the Survey Software category

Filter By

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

0% Negative

5% Neutral

95% Positive

Pros

Trustworthy
Unique Features
Saves Time
Client Friendly Policies

Feature Ratings

Average 88

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Multi-Channel Distribution

Collaboration

Multi-Media Support

Branching and Logic

APIs and Integration

Data Analysis and Visualization

Role and User Management

3rd-Party Integrations

Vendor Capability Ratings

Average 86

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Also Featured in...

Employee Engagement

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Voice of the Customer

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SurveySparrow Reviews

Ellen G.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2024

A conversational survey tool

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

The survey distribution is not limited to SurveySparrow, instead it covers multichannel like emails, social media audiences too. The recurring surveys automation is a promising feature for customers and employees to collect current feedback. It does not demand any technical expertise from its users, thus making itself easy for its users for quick survey.

What is your favorite aspect of this product?

It keeps the surveys conversational, thus boosting the response rate high. It supports us to keep our survey across multichannel to engage maximum public. It also facilitates us with offline fieldwork, making it easy for us to gather data at different location. For better survey experience to meet our organizational demands, it offers unlimited customization choices. By the help of clear reporting features, we can get insightful reporting.

What do you dislike most about this product?

While doing survey through mobile apps, I find it very limited in customization, which shouldn’t be. To streamline the flow of data among different systems, the integration with CRM devices should be broader.

What recommendations would you give to someone considering this product?

Evaluate your survey requirements to full leverage from SurveySparrow. To engage maximum audience, its multichannel option is recommendable. In case of having internet issues, its offline mode for survey will help you a lot.

Pros

Reliable
Performance Enhancing
Trustworthy
Respectful

Jonathan M.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

" Intuitive Survey Tool"

Likeliness to Recommend

8 /10

What differentiates SurveySparrow from other similar products?

Multi-Channel Distribution: Surveys can be distributed across various channels, including email, SMS, and web, making it versatile for different audiences.

What is your favorite aspect of this product?

One of the standout aspects of SurveySparrow is its conversational survey format. This chat-like interface makes surveys feel more engaging and less intimidating for respondents, which can lead to higher completion rates.

What do you dislike most about this product?

One common critique of SurveySparrow is that I find the pricing structure a bit steep, especially for smaller organizations or those with limited budgets.

What recommendations would you give to someone considering this product?

Explore the Free Trial: Take advantage of the free trial to test out the features and see how well it meets your needs before committing.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nicholas M.

Role: Operations
Industry: Utilities
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Collect unlimited survey

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support

What is your favorite aspect of this product?

It is cheap and does comes with premade templates to start with creating custom survey

What do you dislike most about this product?

I have not liked the user interface of the solution as navigation experience is too poor

What recommendations would you give to someone considering this product?

I would recommend the solution because is easier and faster

Pros

Caring
Respectful
Friendly Negotiation
Helps Innovate

Latest Research

SurveySparrow

What is SurveySparrow?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

SurveySparrow Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love SurveySparrow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Role and User Management Enable different levels of access and permissions based on role.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveySparrow Reviews

Ellen G.

A conversational survey tool

Likeliness to Recommend

Pros

Jonathan M.

" Intuitive Survey Tool"

Likeliness to Recommend

Pros

Nicholas M.

Collect unlimited survey

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Multi-Channel Distribution

Collaboration

Multi-Media Support

Branching and Logic

APIs and Integration

Data Analysis and Visualization

Role and User Management

3rd-Party Integrations

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Availability and Quality of Training