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SurveySparrow Inc

SurveySparrow

Composite Score
7.4 /10
CX Score
7.3 /10
Category
SurveySparrow
7.4 /10

What is SurveySparrow?

SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Voice of the Customer category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

75 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

8% Negative
5% Neutral
87% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 77

Questionnaire Design/Survey Builder

82

Multi-Channel Data Collection

80

Dashboards, Analytics and Reporting

78

Alerts

77

Data Visualization

74

API Framework

73

Text Analytics

71

Sentiment Analytics

67

Vendor Capability Ratings

Average 79

Usability and Intuitiveness

86

Breadth of Features

84

Ease of Implementation

82

Business Value Created

80

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Quality of Features

77

Vendor Support

75

Ease of Data Integration

75

Ease of IT Administration

73

Availability and Quality of Training

72

SurveySparrow Reviews

Nicholas M.

  • Role: Operations
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Collect unlimited survey

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support

What is your favorite aspect of this product?

It is cheap and does comes with premade templates to start with creating custom survey

What do you dislike most about this product?

I have not liked the user interface of the solution as navigation experience is too poor

What recommendations would you give to someone considering this product?

I would recommend the solution because is easier and faster

Pros

  • Caring
  • Respectful
  • Friendly Negotiation
  • Helps Innovate

Cristiano S.

  • Role: Operations
  • Industry: Finance
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Feb 2024

The platform is awesome and helped me a lot.

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

The way they interact directly with the consumer, providing an excellent experience.

What is your favorite aspect of this product?

The ease of using, creating, and reinventing the platform for your company.

What do you dislike most about this product?

We experienced some minor difficulties in the platform integration part.

What recommendations would you give to someone considering this product?

You will need this product, and it will be the best you can find, with many features and quality in delivery. It will be a differentiator for you and your company.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Han M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use, cost efficient

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

The customizable survey experience was easy to build, without dev requirements. We liked that it integrated with a wide range of 3rd party tools.

What is your favorite aspect of this product?

User-friendly interface

What do you dislike most about this product?

I have no complaints about the product.

What recommendations would you give to someone considering this product?

SurveySparrow is a cost effective solution, and easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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