
What is SurveySparrow?
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
75 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Performance Enhancing
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Also Featured in...
SurveySparrow Reviews
Nicholas M.
- Role: Operations
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Collect unlimited survey
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It has free integration with Zendesk tool which is vital in collecting feedback from clients anytime they contact support
What is your favorite aspect of this product?
It is cheap and does comes with premade templates to start with creating custom survey
What do you dislike most about this product?
I have not liked the user interface of the solution as navigation experience is too poor
What recommendations would you give to someone considering this product?
I would recommend the solution because is easier and faster
Pros
- Caring
- Respectful
- Friendly Negotiation
- Helps Innovate

Cristiano S.
- Role: Operations
- Industry: Finance
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2024
The platform is awesome and helped me a lot.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The way they interact directly with the consumer, providing an excellent experience.
What is your favorite aspect of this product?
The ease of using, creating, and reinventing the platform for your company.
What do you dislike most about this product?
We experienced some minor difficulties in the platform integration part.
What recommendations would you give to someone considering this product?
You will need this product, and it will be the best you can find, with many features and quality in delivery. It will be a differentiator for you and your company.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Han M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Easy to use, cost efficient
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The customizable survey experience was easy to build, without dev requirements. We liked that it integrated with a wide range of 3rd party tools.
What is your favorite aspect of this product?
User-friendly interface
What do you dislike most about this product?
I have no complaints about the product.
What recommendations would you give to someone considering this product?
SurveySparrow is a cost effective solution, and easy to use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing