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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

9.0 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

91 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

87

Cross Platform Support

86

Granular Access Management

85

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

86

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Dev Jyoti ..

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

An amazing collaboration tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other collaboration tools with its user-friendly interface, extensive third-party integrations, and powerful search capabilities. It excels in real-time messaging through organized channels and threaded conversations, and offers robust security.

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration capabilities with a wide range of third-party applications. This feature transforms Slack from a simple messaging app into a powerful central hub for all team activities. Integrations with tools like Google Drive, Trello, Zoom, and GitHub streamline workflows, reduce context switching, and enhance productivity by bringing all necessary tools and information into one place.

What do you dislike most about this product?

There is nothing that I can think of.

What recommendations would you give to someone considering this product?

Slack is an amazing tool for collaborative and modern work environments. It is a must have.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Too flashy, and got lots of alternatives

Likeliness to Recommend

6 /10

Pros

  • Over Delivered
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Salih Yasin S.

  • Role: Information Technology
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Insant Messaging Got Serious

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack gives an importance to business messaging and it's really good in terms of perception

What is your favorite aspect of this product?

Mobile app works very very smoothly.

What do you dislike most about this product?

I do not like the newest update because at last version code copy was easier.

What recommendations would you give to someone considering this product?

I would recommend them to get familiar with this tool, if they are not already.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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