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ServiceNow

ServiceNow Asset Management

7.7 / 10
Category
ServiceNow Asset Management
7.7 / 10

What is ServiceNow Asset Management?

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

Company Details


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Awards & Recognition

ServiceNow Asset Management won the following awards in the IT Asset Management - Midmarket category

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ServiceNow Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Asset Management.

84 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Asset Management?

6% Negative
5% Neutral
89% Positive

Pros

  • Reliable
  • Unique Features
  • Performance Enhancing
  • Helps Innovate

Feature Ratings

Average 80

Analytics and Reporting

84

Data Import Export and Aggregation

83

Decentralized Management

79

Advanced License Management

78

Integrated Discovery

78

Financial Analysis

78

End to End Lifecycle Management

75

Software Recognition Library

75

Cloud License Management

74

Software Usage Metering

71

Vendor Capability Ratings

Average 78

Quality of Features

89

Ease of Customization

88

Availability and Quality of Training

86

Ease of Data Integration

84

Ease of IT Administration

84

Breadth of Features

83

Business Value Created

83

Usability and Intuitiveness

72

Vendor Support

72

Ease of Implementation

69

Product Strategy and Rate of Improvement

68

ServiceNow Asset Management Reviews

Oluwanbe O.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great services management software

Likeliness to Recommend

9 / 10

What differentiates ServiceNow Asset Management from other similar products?

ServiceNow Asset Management optimizes decision-making about asset investments, costs, and compliance by streamlining asset-related operations, and increasing visibility into the assets in your organization.

What is your favorite aspect of this product?

Excellent software for any issue resolution related to your assets. The UI is really captivating, and the degree of customisation is fantastic.

What do you dislike most about this product?

So far I am delighted with the service and software, so I do not have any dislikes.

What recommendations would you give to someone considering this product?

The ServiceNow Platform is frequently praised for its easy-to-use interface, smooth workflow automation, and their powerful IT service management software helps organizations manage their IT assets, including hardware, software, and licenses, from procurement to retirement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akansha S.

  • Role: Operations
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Very clear questions and options to answer.

Likeliness to Recommend

9 / 10

What differentiates ServiceNow Asset Management from other similar products?

Configuration, Customisation, Integration

What is your favorite aspect of this product?

Reporting and Monitoring

What do you dislike most about this product?

Nothing.

What recommendations would you give to someone considering this product?

Reconciliation, Discovery, Normalization

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Het P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product but room for improvement on UI

Likeliness to Recommend

10 / 10

What differentiates ServiceNow Asset Management from other similar products?

Excellent customer service.

What is your favorite aspect of this product?

Data integration

What do you dislike most about this product?

User Interface not user friendly

What recommendations would you give to someone considering this product?

Functionality is superb and cost is manageable.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Charges for Enhancements
  • Leverages Incumbent Status

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