
What is ServiceNow Asset Management?
ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Asset Management?
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Import Export and Aggregation
Integrated Discovery
Decentralized Management
Advanced License Management
End to End Lifecycle Management
Financial Analysis
Cloud License Management
Software Recognition Library
Software Usage Metering
Vendor Capability Ratings
Quality of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Implementation
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
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ServiceNow Asset Management Reviews

Anchal S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
It stands out with its deep integration into the ServiceNow platform
What is your favorite aspect of this product?
My favorite aspect of ServiceNow Asset Management is its seamless integration with other ITSM processes
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
I recommend considering ServiceNow Asset Management if you're looking for a scalable, integrated solution that aligns well with existing IT service management workflows f
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Unique Features

Kofi A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Fantastic Asset Inventory Manager
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
The ease of discovery of Asset makes it easier to use compare to solarwinds
What is your favorite aspect of this product?
I love it capability of displaying software installed on an asset. It is also easy to manage the asset life cycle and it cost analysis
What do you dislike most about this product?
I have not yet discovered a dislike
What recommendations would you give to someone considering this product?
It is a great tool to have for asset management. You will not waste your money. There is also a ton of training videos available
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features

Aditya R.
- Role: Information Technology
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jul 2023
Easy to use for IT, end user need more trainnings
Likeliness to Recommend
What differentiates ServiceNow Asset Management from other similar products?
as of now we were using in house developed tool but after service now it is a great experience
What is your favorite aspect of this product?
it is easy to adopt also the analytical pasrt is very good
What do you dislike most about this product?
at the time of integration it is bit difficult
What recommendations would you give to someone considering this product?
Yes if someone having pain in managing the assets, please go for Service Now you will be happy after
Pros
- Continually Improving Product
- Fair
- Includes Product Enhancements
- Appreciates Incumbent Status
Cons
- Less Effective Service
- Wastes Time