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SandSIV Switzerland Ltd.

sandsiv+

8.4 / 10
Category
sandsiv+
8.4 / 10

What is sandsiv+?

sandsiv+ captures, analyses, integrates, improves, and measures the customer experience. Introduced in 2014, the next-generation CX solution harmonizes data from any direct or indirect channel, and generates inferred data using artificial intelligence. Its analytical features are built on advanced AI technologies including Natural Language Processing (NLP) and Deep Machine Learning, providing for the increasingly unsupervised production of faster and more accurate actionable insights, and allowing organizations to act responsively and plan wisely. The solution supports complex integration, customization and configuration.

Company Details


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Awards & Recognition

sandsiv+ won the following awards in the Voice of the Customer category

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sandsiv+ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on sandsiv+.

91 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love sandsiv+?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Sentiment Analytics

91

Multi-Channel Data Collection

90

Text Analytics

90

Alerts

87

API Framework

87

Data Visualization

86

Questionnaire Design/Survey Builder

86

Dashboards, Analytics and Reporting

85

Vendor Capability Ratings

Average 86

Availability and Quality of Training

100

Breadth of Features

100

Ease of IT Administration

100

Product Strategy and Rate of Improvement

100

Quality of Features

100

Business Value Created

97

Ease of Data Integration

97

Vendor Support

97

Ease of Customization

94

Ease of Implementation

94

Usability and Intuitiveness

88

sandsiv+ Reviews

Kpunsa M.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Adapting quickly to VoC Program needs

Likeliness to Recommend

10 / 10

What differentiates sandsiv+ from other similar products?

Omnichannel coverage at a more competitive price

What is your favorite aspect of this product?

The smart integration of AI

What do you dislike most about this product?

Good so far

What recommendations would you give to someone considering this product?

It is a perfect tool for a Voice of the Customer program that aligns with today's customer experience trends and business expectations.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Pragasen M.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Incredibly Agile Features Driven VOC Platform

Likeliness to Recommend

9 / 10

What differentiates sandsiv+ from other similar products?

Sandsiv is a market leader in the VOC space, what differentiates them from other market leaders is their agility in that they can quickly and easily adapt the product and refine it to focus on the specific needs of a customer.

What is your favorite aspect of this product?

Social Media and Call Centre Listening

What do you dislike most about this product?

I can't think of anything I dislike about this product.

What recommendations would you give to someone considering this product?

Get a demonstration of the product. Understand all the features and benefits before making a decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yasmin v.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive Software

Likeliness to Recommend

10 / 10

What differentiates sandsiv+ from other similar products?

Solutions are progressive.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Reporting can be optimised but that is not a dislike, rather a suggestion. There are no elements which can be disliked because the software provides a holistic view on CX engagement and VOC.

What recommendations would you give to someone considering this product?

It's well worth the investment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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