What is Voice of the Customer (VOC) Software?
Voice of the Customer (VoC) software enable companies to collect, store and aggregate and analyze all forms of customer feedback. The software gathers opinions, views, and feedback through multiple channels such as social media, chatbots, websites etc. to better understand and improve the customer experience.
Common Features
Text Analytics | Multi-Channel Data Collection | API Framework | Dashboards, Analytics and Reporting | Questionnaire Design/Survey Builder | Sentiment Analytics | Data Visualization | Alerts
Date compared on April 29, 2024