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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Aiko W.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted May 2025
Managing our sales process
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
One of Pipedrive's most distinctive features is its visual approach to the sales funnel. The graphical representation of opportunity flow takes our management to another level, making it easier to identify bottlenecks. Another feature that has positively impacted our organization is the automation of tasks, which allows us to spend more time on selling instead of administration.
What is your favorite aspect of this product?
Pipedrive has become an indispensable tool for since we started using it, we have been able to identify and address a number of business issues, such as lack of visibility into the sales funnel, difficulty in following up on leads, and the need for more effective communication among the team. Pipedrive fits our needs perfectly, providing an intuitive platform that allows us to manage our customer relationships more efficiently
What do you dislike most about this product?
Dashboard customization can be overwhelming at first, especially for new users.
What recommendations would you give to someone considering this product?
When looking at scenarios where Pipedrive is appropriate, I think of teams that need a clear focus on sales and customer relationships, where communication and opportunity management are key, the seamless integration with other tools, such as our email and calendars, ensures that everyone on the team is on the same page and valuable opportunities are not missed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Communications
- Involvement: Initial Implementation
Submitted Apr 2025
User friendly CRM with strong sales focus
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Matthew S.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2025
''Sales focused application with multi option''
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive let user focus to manage sales deals and leads to increase productivity. UI is super friendly to assigning pipeline and reminds us automatically about inactive deals which is very effective for sales team.
What is your favorite aspect of this product?
My best in Pipedrive are its affordable pricing, it offer many powerful features in low price which fits easily in small size companies budget and tailor our all needs related sales and customer experience.
What do you dislike most about this product?
It doesn't support custom objects which is bit limiting for sales team to manage complex customer relationship.
What recommendations would you give to someone considering this product?
Pipedrive map out sales workflows and tailor sales process to import leads, it keep all the detail about product and customer under one roof. Integration with other apps streamline work process day by day and automate daily sales in real-time. Good option for sales and marketing highly recommended.
Pros
- Continually Improving Product
- Unique Features
- Efficient Service
- Respectful
Cons
- Vendor's Interest First
