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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Thania D.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
A great customer relationship tool
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
One of the most outstanding features of Pipedrive is its intuitive and visual interface. The use of Kanban boards to visualize the progress of each deal makes it easy to identify what stage each lead is in. In addition, the task automation functionality is exceptional; it allows our team to reduce time on administrative tasks and focus more on meaningful customer interactions.
What is your favorite aspect of this product?
What I like most is that its reporting and analytics system provides us with detailed information about our team's performance, which has been crucial for making informed decisions and adjusting our sales strategy. Thanks to Pipedrive, we have been able to centralize all relevant information in one place, allowing our team to easily access critical data and more effectively track each stage of the sales funnel.
What do you dislike most about this product?
Cost can be high for smaller teams, which may not be affordable for some startups.
What recommendations would you give to someone considering this product?
Pipedrive is suitable for organizations looking for a simplified and effective way to manage their sales processes, especially in dynamic environments where every lead counts.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Ezenwafor A.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2025
The best CRM especially as sales professional
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Easy to use
What is your favorite aspect of this product?
The lead management
What do you dislike most about this product?
Absolutely nothing
What recommendations would you give to someone considering this product?
Pay for the highest subscription
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Balamurugan G.
- Role: Vendor Management
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Feb 2025
User-friendly & sales-focused,but pricing adds up
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Unlike general CRMs like Salesforce or HubSpot, Pipedrive is designed specifically for sales teams
What is your favorite aspect of this product?
One of the best aspects of Pipedrive is its simplicity and ease of use while still offering powerful sales automation features. Unlike many CRMs that can feel overwhelming, Pipedrive’s visual pipeline
What do you dislike most about this product?
Nothing as of now
What recommendations would you give to someone considering this product?
Yes i will
Pros
- Helps Innovate
- Performance Enhancing
- Inspires Innovation
- Saves Time
