Paylocity Customer Reviews 2025 | Payroll

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Paylocity

Composite Score

8.5 /10

CX Score

8.5 /10

159 Reviews Write a Review

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details

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Awards & Recognition

Paylocity won the following awards in the Payroll category

Filter By

1 Top Rated Capabilities

0 Top Rated Features

2025

2 Top Rated Capabilities

6 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

9
Since last award

97 Plan to Renew

11
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

1% Negative

9% Neutral

90% Positive

Pros

Respectful
Reliable
Fair
Enables Productivity

Feature Ratings

Average 83

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Average 75

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization

Also Featured in...

Workforce Management - Midmarket

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Talent Management

Translation missing: en.product_page.ratings.score 8.4

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Benefits Administration

Translation missing: en.product_page.ratings.score 8.4

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Human Capital Management - Midmarket

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View Paylocity in this category (opens in a new tab)

Paylocity Reviews

Kelly T.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Paylocity has improved our Payroll/Time Management

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The Customer Service is helpful and always responds right away.

What is your favorite aspect of this product?

Human Resource Management

What do you dislike most about this product?

unable to enter call schedule into scheduling

What recommendations would you give to someone considering this product?

make sure you have a great implementation team. if you are having issues do not be afraid to speak up.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Karen S.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Paylocity is average; could do more

Likeliness to Recommend

8 /10

What differentiates Paylocity from other similar products?

Paylocity provides a many areas of interaction for both employees and administrators. They do a nice job of updating when needed and communicating updates.

What is your favorite aspect of this product?

Customer service is good; answers provided by multiple staff are consistent and accurate.

What do you dislike most about this product?

Inability to make custom changes without exorbitant expense; interaction with other systems is lacking.

What recommendations would you give to someone considering this product?

Make sure you are asking the right questions and that you are getting all of the promised items when using the product.

Pros

Respectful
Trustworthy
Acts with Integrity
Reliable

Cons

Leverages Incumbent Status
Under Delivered
Charges for Enhancements

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Oct 2025

over all good service

Likeliness to Recommend

8 /10

Pros

Security Protects
Helps Innovate
Performance Enhancing
Efficient Service

Latest Research

Paylocity

What is Paylocity?

Company Details

Need Assistance?

Awards & Recognition

Paylocity Ratings

91 Likeliness to Recommend

9 Since last award

97 Plan to Renew

11 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Paylocity?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Benefits Calculation Ability to calculate benefits

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Taxation Deduction Ability to calculate and deduct appropriate taxes

HR Systems Interface Ability to interface with the organization’s HR system.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Workforce Management - Midmarket

Talent Management

Benefits Administration

Human Capital Management - Midmarket

Paylocity Reviews

Kelly T.

Paylocity has improved our Payroll/Time Management

Likeliness to Recommend

Pros

Karen S.

Paylocity is average; could do more

Likeliness to Recommend

Pros

Cons

over all good service

Likeliness to Recommend

Pros

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Title

9
Since last award

11
Since last award

Feature Ratings

Direct Deposit

Benefits Calculation

Time and Attendance

Tax Form Preparation

Taxation Deduction

HR Systems Interface

Self Service Portal

Compensation Management

Retirement Plan Tracking

Vacation and Leave Tracking

Accounting Systems Interface

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Ease of Customization