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LivePerson

LivePerson Conversational Cloud

7.0 /10

28 Reviews Write a Review

What is LivePerson Conversational Cloud?

Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.

Company Details

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LivePerson Conversational Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LivePerson Conversational Cloud.

82 Likeliness to Recommend

85 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LivePerson Conversational Cloud?

2% Negative

22% Neutral

76% Positive

Pros

Respectful
Security Protects
Enables Productivity
Acts with Integrity

Cons

Under Delivered

Feature Ratings

Average 77

Scheduled Availability

Multi-channel

Workflow Processing

Application Programming Interface

Wayfinding

Leads Generation

Voice or Text Input

Natural Language Processing

Personalized Service

Integration With CRM

Knowledgebase

Vendor Capability Ratings

Average 76

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Business Value Created

LivePerson Conversational Cloud Reviews

Ahmed S.

Role: Information Technology
Industry: Government
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Economical, intuitive and customizable tool

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

A very powerful integration layer, numerous integration channels, and the conversational AI capabilities which being continuously enhanced.

What is your favorite aspect of this product?

The strong knowledge base and self learning tools.

What do you dislike most about this product?

Sometimes the support is not as responsive as it should be considering the nature of the domain it serves.

What recommendations would you give to someone considering this product?

Understand the licensing model which could be based on the number of users or number of conversations and carefully select the one most economical for you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Siba P.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use but may want to revise the pricing

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

Easy implementation and COT solution

What is your favorite aspect of this product?

Skill based routing and API integration

What do you dislike most about this product?

Nothing NA

What recommendations would you give to someone considering this product?

To add more AI/ML capabilities OOTB

Pros

Acts with Integrity
Continually Improving Product
Reliable
Performance Enhancing

Cons

Under Delivered

Amit S.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Better than the competition

Likeliness to Recommend

8 /10

What differentiates LivePerson Conversational Cloud from other similar products?

Convenient , Adaptable

What is your favorite aspect of this product?

Engagement

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

You can consider this

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Unique Features

Latest Research

LivePerson Conversational Cloud

What is LivePerson Conversational Cloud?

Company Details

Need Assistance?

LivePerson Conversational Cloud Ratings

82 Likeliness to Recommend

85 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love LivePerson Conversational Cloud?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

LivePerson Conversational Cloud Reviews

Ahmed S.

Economical, intuitive and customizable tool

Likeliness to Recommend

Pros

Siba P.

Easy to use but may want to revise the pricing

Likeliness to Recommend

Pros

Cons

Amit S.

Better than the competition

Likeliness to Recommend

Pros

Most Popular LivePerson Conversational Cloud Comparisons

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Title

Feature Ratings

Scheduled Availability

Multi-channel

Workflow Processing

Application Programming Interface

Wayfinding

Leads Generation

Voice or Text Input

Natural Language Processing

Personalized Service

Integration With CRM

Knowledgebase

Vendor Capability Ratings

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Quality of Features

Ease of Customization

Business Value Created