.png){kind=small}
What is LiveChat ChatBot?
LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceLiveChat ChatBot Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on LiveChat ChatBot.
81 Likeliness to Recommend
1
Since last award
88 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love LiveChat ChatBot?
Pros
- Respectful
- Saves Time
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Multi-channel
Scheduled Availability
Application Programming Interface
Workflow Processing
Voice or Text Input
Personalized Service
Translation
Knowledgebase
Leads Generation
Integration With CRM
Wayfinding
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Ease of Data Integration
Quality of Features
Vendor Support
Usability and Intuitiveness
Business Value Created
LiveChat ChatBot Reviews
Martina E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Conveniently, meets our needs.
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
The Livechat chatbot has strong language translation capabilities. This has ensured that it is able to respond to customers on our website, even when they are not chatting in English language. Chatbots ability to do this has saved my department money and simply increased our customer engagement capability.
What is your favorite aspect of this product?
The ability to recall past conversations between our customer service agents and a customer or sales prospect. This is a very valuable part of this chatbot for my department, as it helps to make engagements with customers feel more natural.
What do you dislike most about this product?
In the early days, we used to experience downtimes. However, the last time this happened, appears so faraway now.
What recommendations would you give to someone considering this product?
For teams seeking to aid their human customer service or engagement agents, Chatbot is one tool to consider.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
James B.
- Role: Operations
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2024
Fantastic Product Allows My Business to Thrive
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
I think the mainstream messaging app integration is the best of all the softwares we reviewed. I feel that it is the most efficient when it is able to seamlessly be a part of the conversation so simply, as opposed to some other software programs where it is not as easy to integrate.
What is your favorite aspect of this product?
I think the connectivity to Mailchimp. We had worked on other solutions in order to effectively connect what we already used within the boundaries of our company, and this product just made things super easy for us to implement and use. I was really impressed by it!
What do you dislike most about this product?
I think I mentioned the fact that I need it to sound more like our voice. I think it limits what we can say in such a way that we find ourselves responding using vernacular that you wouldn't associate with the people interacting as part of the business.
What recommendations would you give to someone considering this product?
I would recommend making sure it is something that will work for you, and make sure you gather input from the people who are going to be managing this thing to make sure their comfort level is there when using the product.
Pros
- Appreciates Incumbent Status
- Security Protects
- Reliable
- Unique Features
Chandana C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Nov 2023
Immediate responsed platform
Likeliness to Recommend
What differentiates LiveChat ChatBot from other similar products?
Its quicker
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Look and feel
What recommendations would you give to someone considering this product?
Good to have
Pros
- Generous Negotitation
- Efficient Service
- Effective Service
- Caring
