What is Laiye Chatbot?
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
82 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Laiye Chatbot?
Pros
- Helps Innovate
- Trustworthy
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Learning and Adaptability
Personalized Service
Scheduled Availability
Voice or Text Input
Multi-channel
Wayfinding
Translation
Workflow Processing
Application Programming Interface
Integration With CRM
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Also Featured in...
Laiye Chatbot Screenshots
Laiye Chatbot Videos
Customer Service Automation with Mindsay
Mindsay is a chatbot platform that makes it easier for you to connect with your users, cut down response times, and improve customer experiences. With Mindsay, your personalized 24/7 customer service can be up and running in just a few days.
Mindsay overview
Mindsay channels
Mindsay integrations
Mindsay agent handover
Laiye Chatbot Reviews
RAJAT S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Easy to use, but lacks advanced features.
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Laiye Chatbot is different because it uses AI to automate tasks and has a no-code platform, so you can create and use chatbots without needing to know how to code.
What is your favorite aspect of this product?
My favorite aspect of Laiye Chatbot is its no-code platform, which makes it easy for anyone to build and deploy smart chatbots without any technical skills.
What do you dislike most about this product?
Laiye Chatbot is that while it's easy to use, it might lack the advanced customization options that some businesses may need for more complex use cases.
What recommendations would you give to someone considering this product?
If you're thinking about using Laiye Chatbot, it's perfect if you need an easy, no-code solution. But if you're looking for more advanced features or customizations, you might want to check if it can handle that.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
HEMANT KUMAR K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
User-friendly, but limited for complex tasks.
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Laiye Chatbot is great because it makes automating conversations easy and smart. It’s simple to set up and works well across different platforms, helping businesses create personalized experiences for customers.
What is your favorite aspect of this product?
One thing I appreciate about Laiye Chatbot is its simplicity. It allows you to create smart, personalized conversations without needing extensive technical skills.
What do you dislike most about this product?
One downside of Laiye Chatbot is that it can be a bit restrictive when you need more advanced customization. It may not have all the features required for complex tasks.
What recommendations would you give to someone considering this product?
If you’re considering Laiye Chatbot, I’d suggest starting with something simple to see how it works for you. Just make sure it has all the features you need before you go for bigger projects.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Great for complex tasks, but hard to set up.
Likeliness to Recommend
What differentiates Laiye Chatbot from other similar products?
Laiye Chatbot different is its advanced AI technology and focus on helping businesses, allowing for customizable solutions that can manage complex tasks and fit well with existing systems.
What is your favorite aspect of this product?
My favorite aspect of Laiye Chatbot is its ability to handle complex workflows, which allows businesses to automate more intricate tasks and improve efficiency without needing constant human oversight.
What do you dislike most about this product?
Laiye Chatbot is that it can be a bit challenging to set up and customize, which might require a higher level of technical expertise compared to other chatbot solutions.
What recommendations would you give to someone considering this product?
If you're considering Laiye Chatbot, I recommend having some technical support available during the setup process and taking advantage of the training resources to help you customize it effectively.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
