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Halo Service Solutions

HaloITSM

Composite Score

6.9 /10

CX Score

6.8 /10

5 Reviews Write a Review

What is HaloITSM?

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. The modern platform won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. In addition, HaloITSM can serve as an enterprise service management solution allowing you to extend your workflows beyond IT and experience the benefits throughout the organization.

Company Details

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HaloITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

69 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HaloITSM?

40% Negative

0% Neutral

60% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Under Delivered
Wastes Time
Charges for Enhancements

Feature Ratings

Average 91

End User Support Solutions

100

Multi Device Capability

100

Integration With IT Tools

100

Service Catalog

100

Systems Management Integration

100

Integrated Knowledge Management

100

End User Self Serve

Multi-Site Functionality

Business Application Integration

Reporting

Technician Administration

Vendor Capability Ratings

Average 77

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Business Value Created

HaloITSM Reviews

Matheus R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2026

Streamlining the MSP Workflow

Likeliness to Recommend

8 /10

What differentiates HaloITSM from other similar products?

Last year I designed a custom dashboard that shows real-time ticket resolution speeds for our outsourced help desk partners. This data allowed me to negotiate a significant rate reduction during a contract renewal because I had objective proof of their service dips.

What is your favorite aspect of this product?

I love the ability to create nested service catalogs that present different options to our internal teams based on their specific project budgets

What do you dislike most about this product?

I dislike the lack of a robust, native contract lifecycle management tool within the base platform, which forces me to rely on external integrations for legal sign-offs

What recommendations would you give to someone considering this product?

Take the time to fully explore the automation engine to get the most value out of your subscription

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Altruistic

Cons

Under Delivered

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Intuitive tool for ITSM

Likeliness to Recommend

6 /10

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Cons

Commodity Features
Wastes Time
Charges for Enhancements

Latest Research

HaloITSM

What is HaloITSM?

Company Details

Need Assistance?

HaloITSM Ratings

69 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love HaloITSM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

HaloITSM Reviews

Matheus R.

Streamlining the MSP Workflow

Likeliness to Recommend

Pros

Cons

Intuitive tool for ITSM

Likeliness to Recommend

Pros

Cons

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Feature Ratings

End User Support Solutions

Multi Device Capability

Integration With IT Tools

Service Catalog

Systems Management Integration

Integrated Knowledge Management

End User Self Serve

Multi-Site Functionality

Business Application Integration

Reporting

Technician Administration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Business Value Created