What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Enables Productivity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Version Control
Searchability
Editor Functions
Access Tracking
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Leon B.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2025
centralized space to document and collaborate
Likeliness to Recommend
What differentiates Confluence from other similar products?
Unlike alternatives such as Notion or Google Docs, Confluence is more oriented towards enterprise and structured use. While Notion offers more visual flexibility, Confluence excels in managing large projects and distributed teams, where traceability, permission control and integration with task management systems are key.
What is your favorite aspect of this product?
We can centralize all documentation in one place. In my team, I always had problems finding information: manuals, processes or project notes were scattered among emails and files. With Confluence, everything is organized in spaces and pages that can be edited collaboratively in real time. In addition, the integration with other Atlassian tools such as Jira is excellent, allowing you to connect tasks with documentation effortlessly.
What do you dislike most about this product?
the learning curve can be a bit steep for those unfamiliar with this type of platform. It is not always intuitive to find more advanced features and, in small teams, it can feel more complex than necessary. Also the customization of the page layout is somewhat limited compared to more modern documentation tools.
What recommendations would you give to someone considering this product?
It's a critical tool for keeping the entire team aligned and with quick access to the information they need. It's not the prettiest or simplest platform, but when it comes to scaling projects and ensuring documentation is always up to date and accessible, it more than delivers. I would recommend it especially for organizations that already work with Atlassian and require a solid, collaborative knowledge base.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Matilda H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2025
Confluence is relatable with onboarding.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is very relatable with onboarding our new team members and meeting notes.
What is your favorite aspect of this product?
I like that Confluence templates are super specific saving my time and ensuring consistency with our teams.
What do you dislike most about this product?
Confluence is great and so far have nothing to complain
What recommendations would you give to someone considering this product?
Fantastic for industry specific templates saving alot of time and ensuring team consistency.Relatable with onboarding for new members.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Immaculata C.
- Role: Information Technology
- Industry: Government
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Collaboration with Powerful Integration
Likeliness to Recommend
What differentiates Confluence from other similar products?
Unlike simpler note-taking tools, Confluence provides structured spaces, version control, and hierarchical organization for long-term documentation
What is your favorite aspect of this product?
My favourite aspects of Confluence is its structured knowledge management, which allows teams to organize, document, and collaborate efficiently. Unlike traditional document-sharing tools, Confluence provides hierarchical spaces, version control, and AI-powered automation, making it ideal for long-term content management.
What do you dislike most about this product?
Complex Setup & Learning Curve
What recommendations would you give to someone considering this product?
If you are considering using confluence use this features, 1) Automate Routine Tasks Reduce manual effort with AI-powered automation for content creation, notifications, and workflow management. 2) Maximize Integrations: If your team uses Jira, Trello, or Slack take advantage of Confluence’s seamless integrations to enhance workflows.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
