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Ada

Ada

7.4 / 10
Category
Ada
7.4 / 10

What is Ada?

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

4% Negative
3% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Continually Improving Product

Feature Ratings

Average 82

Scheduled Availability

87

Workflow Processing

85

Integration With CRM

85

Application Programming Interface

84

Personalized Service

82

Learning and Adaptability

80

Leads Generation

80

Voice or Text Input

80

Multi-channel

79

Knowledgebase

78

Wayfinding

78

Vendor Capability Ratings

Average 82

Ease of IT Administration

96

Quality of Features

96

Product Strategy and Rate of Improvement

93

Availability and Quality of Training

89

Breadth of Features

89

Ease of Customization

89

Ease of Data Integration

89

Ease of Implementation

89

Vendor Support

89

Business Value Created

85

Usability and Intuitiveness

83

Ada Reviews

Ezra M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

Easy and Efficient Workflow Processing

What is your favorite aspect of this product?

Integration With CRM is great Ease of implementation and deployment

What do you dislike most about this product?

The drag and drop sometimes can be messy.

What recommendations would you give to someone considering this product?

Ada is an amazing conversational platform that will enable effective interaction among colleagues and clients. It is also a great marketing tool.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Astra J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

I love this software!

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

Highly customizable

What is your favorite aspect of this product?

Allows for personnalized customization Easy to use

What do you dislike most about this product?

I have nothing to dislike

What recommendations would you give to someone considering this product?

Ada is a robust converstational and social marketing software. It will make your interactions intersting and efficient.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vishesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent experience using ADA

Likeliness to Recommend

9 / 10

What differentiates Ada from other similar products?

It helps to create a hassle-free experience for team members. Easy to use compared to other products.

What is your favorite aspect of this product?

It provides a seamless experience and requires very little effort. It is easy to develop as well.

What do you dislike most about this product?

It does not allow us to download metrics in excel which hampers productivity

What recommendations would you give to someone considering this product?

Go for it for your organization/team without any hesitation

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features
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