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This template will allow you to create a detailed RFP for your outsourcing agreement.
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What new features are being provided by backup vendors and who is providing them?
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This storyboard will help you assess your cloud maturity, understand relevant ways of working, and create a meaningful design of your cloud operations that will help...
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Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational...
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The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to communicate the cloud operations diagram to key stakeholders.
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Identify stakeholders, what’s in it for them, what the impact will be, and how you will communicate the changes to your cloud operations.
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Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and Build.
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