A detailed request for proposal (RFP) is perhaps the most important document in an outsourcing project. An RFP will dictate the terms for the rest of the outsourcing agreement and be responsible for the overall quality of the outsourcing experience. This template will allow you to create a detailed RFP for your outsourcing agreement.
Service Desk Outsourcing RFP Template
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Outsource the Service Desk
If your outsourcing project is driven by cost alone, you will fail.