Define Requirements for Outsourcing the Service Desk – Storyboard

Author(s): Mahmoud Ramin

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Read through this blueprint to:

  • Define your goals for outsourcing the service desk and find out if it is feasible.
  • Identify processes that will be outsourced, and build an accountability strategy for the parties to fulfill the service.
  • Identify risks and constraints to proactively build a remediation strategy.
  • Build RFP for effective communication of expectations.
  • Define an effective approach for vendor selection.
  • Prepare for service transitioning to the vendor.
  • Communicate changes in service delivery due to outsourcing, to get end-user buy-in.
  • Efficiently track service delivery through tracking with proper metrics to ensure continual improvement.

View the Complete Blueprint:

Define Requirements for Outsourcing the Service Desk

Prepare your RFP for long-term success, not short-term gains.

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