Read through this blueprint to:
- Define your goals for outsourcing the service desk and find out if it is feasible.
- Identify processes that will be outsourced, and build an accountability strategy for the parties to fulfill the service.
- Identify risks and constraints to proactively build a remediation strategy.
- Build RFP for effective communication of expectations.
- Define an effective approach for vendor selection.
- Prepare for service transitioning to the vendor.
- Communicate changes in service delivery due to outsourcing, to get end-user buy-in.
- Efficiently track service delivery through tracking with proper metrics to ensure continual improvement.