Infrastructure & Operations

Enterprise Printing Roles and Responsibilities RACI Guide

Assign key tasks for the project across Strategy & Planning, Vendor Selection, Implementation, and Operation.

Enterprise Printing Project Charter

Document the parameters of the print reduction project, your goals, desired business benefits, and metrics.

Re-Envision Enterprise Printing – Phases 1-3

Don't settle for printer consolidation: seek the elimination of print.

Re-Envision Enterprise Printing

Re-envision your enterprise print environment by documenting your current printer inventory, costs, and usage; identifying opportunities to reduce print; developing a...
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Define Requirements for Outsourcing the Service Desk

Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
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Define Requirements for Outsourcing the Service Desk – Storyboard

This blueprint will help you: - Craft a project charter for service desk outsourcing. - Create an outsourcing RFP - Outline strategies to build a long-term...

Service Desk Outsourcing Reference Interview Template

This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help...

Service Desk Outsourcing Project Charter Template

This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...

Service Desk Outsourcing Requirements Database Library

This template will help you select the processes that you would like to outsource.

Data Backup Moves Closer to Data Protection

The rise of cybersecurity risks has led backup vendors to evolve their products to counter these risks. This document describes the path to that change, what the new...
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