Infrastructure & Operations

China for Outsourced IT Services

IT professionals who are interested in outsourcing application development, maintenance, or helpdesk services offshore have a myriad of geographic locations to choose...

iPad Adoption: A Viable Enterprise Option

The hype leading up to the launch of the Apple iPad leads to ridiculously high expectations for the device. Some say it missed the mark in some respects, but the device...

How to Know When to Replace Help Desk Software

Knowing when to move on from well-worn help desk software is an important turning point for IT. Keeping an underperforming solution is costing the team time and money....

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...

Laptops: Still Getting Stolen, Still Costing Organizations

(By Info-Tech Analyst James Quin- Printed with permission from Processor magazine www.processor.com). About two and half years ago, Info-Tech authored a note entitled...

Data Center Building Site Selection Checklist

One of the most important phases a new data center build is selecting the building site. Whether it is an existing building or a new construction site, IT must exercise...

Data Center Contract Management Policy

In complex, multi-vendor data center environments, a contract management policy is an essential control tool used to minimize the risk and maximize the benefits of vendor...

IT Security 101

IT security is often overlooked and misunderstood by enterprises. Many feel that they have nothing worth stealing and any money spent on security is a wasted investment....

Communicate the Value of Desktop Virtualization to the CXO

Virtual Desktop Infrastructure (VDI) can be an effective solution for managing end client assets and the client experience. Just like any other solution, VDI must also...

Server Room Co-location Site Visit & Evaluation Checklist

Organizations that have determined a shortlist of co-location vendors (likely after the RFP process) should conduct additional due diligence before making the final...
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