Infrastructure & Operations - Blueprints

Agentic IT: From Hype to Value

This opening keynote presentation delivered at Info-Tech LIVE 2026 in Las Vegas reframes the conversation, challenges familiar narratives, and sets out how CIOs and senior...

Harness AI to Reduce the Cost and Effort of KTLO in IT Operations

By strategically investing in AIOps, Gen AI, and other innovations in automation, CIOs can solve the familiar problem of KTLO and achieve a dual strategic objective: they...

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Drive Business Value With Microsoft 365 Copilot

Microsoft 365 Copilot introduces a major change in how work gets done — but without a structured approach, it can create confusion, risk, and unrealized expectations....

The Infrastructure and Operations Playbook

Organizations rely on their IT leaders more than ever to deliver the transformation and innovation needed to thrive in today’s ever-evolving tech landscape – but IT teams...

Leverage Risk to Inform IT Outsourcing Requirements

Many organizations choose to outsource IT infrastructure, but the results often disappoint – and outsourcing only amplifies internal gaps and inefficiencies. Assessing...

​​Infrastructure and Operations Priorities 2026​

The Infrastructure & Operations Priorities 2026 report outlines five critical initiatives to help I&O leaders break free of the technical debt, legacy systems, and manual...

Cut Costs by Leveraging AI Solutions

This practical research framework will help you identify, prioritize, and select AI use cases that offer the most cost-cutting potential for your organization based on ROI,...

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Design the IT Infrastructure & Operations Organization of the Future

IT infrastructure and operations teams must balance meeting everyday demands with planning for the future. But I&O’s plate is already overloaded with day-to-day tickets,...

Build Your Infrastructure Platform Engineering Capability

This research provides a framework, hypotheses, and practical deliverables to help infrastructure leaders reduce operational toil, improve predictability, and maintain...

Transform Your Data Center Strategy With a Business-Driven Approach

When it comes to data centers, the competitive edge is no longer in owning infrastructure but in strategically placing workloads. Each workload has unique requirements for...

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