Infrastructure & Operations - Blueprints

Design a VIP Experience for Your Service Desk

Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...

Reduce Shadow IT With a Service Request Catalog

As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...

Embrace the Inevitability of Multicloud

For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...

Mitigate the Risk of Cloud Downtime and Data Loss

If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...

Align Projects With the IT Change Lifecycle

Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...

Next-Generation InfraOps

IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....

Build a Continual Improvement Program

Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...

Ensure DRP and BCP Compliance With Industry Standards

Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...

z/Series Modernization and Migration

It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. However, just as there is a high financial...

Network Segmentation

Network segmentation is a fundamental piece of the security puzzle. View allowed network traffic through a risk-based lens and understand when and how to use network...

Design a VIP Experience for Your Service Desk Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
Reduce Shadow IT With a Service Request Catalog As the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to...
Embrace the Inevitability of Multicloud For many businesses, one of the key benefits of the cloud ecosystem is enabling choice for different users, groups, and projects in the organization. But this means...
Mitigate the Risk of Cloud Downtime and Data Loss If you still think “it’s in the cloud, so I don’t need to worry about it,” then get your resume ready. When O365 goes down, your executives are calling IT, not Microsoft,...
Align Projects With the IT Change Lifecycle Misalignment between IT change management and project management leads to headaches for both practices. IT leaders must involve project management throughout the change...
Next-Generation InfraOps IT Operations continue to be challenged by increasing needs for scale and speed. We’ve seen Agile evolve into DevOps, then different “xOps” that are too many to count....
Build a Continual Improvement Program Leverage these materials to build a plan for providing high-quality services and products that are aligned with ongoing increases in your stakeholder expectations. In this...
Ensure DRP and BCP Compliance With Industry Standards Don’t let the verbose nature of standards documentation such as NIST, HIPAA, PCI, and others overcomplicate your mandate to ensure your business continuity management...
z/Series Modernization and Migration It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. However, just as there is a high financial...
Network Segmentation Network segmentation is a fundamental piece of the security puzzle. View allowed network traffic through a risk-based lens and understand when and how to use network...

Infrastructure & Operations - Blueprints

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