Operations Management

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Take Control of Infrastructure and Operations Metrics – Phase 1: Gap Analysis This phase of the blueprint, Take Control of Infrastructure and Operations Metrics, will help you discover your business challenges and IT goals, and find your target...
Quarterly Metrics Review With the CIO Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
Service Cost Cheat Sheet for Azure Document cost factors by cloud service.
Take Control of Cloud Costs on Microsoft Azure Develop processes, procedures, and policies to effectively manage cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Executive Brief Get a handle on cloud costs.
Take Control of Cloud Costs on Microsoft Azure – Phases 1-4 Develop processes, procedures, and policies to effectively manage cloud costs.
Commitment Purchasing Workflow Document your workflow for purchasing commitment discounts.
Right-Sizing Workflow Document your process for right-sizing.
Service Cost Cheat Sheet Document cost factors by cloud service.