Operations Management
Topics
Types of Content
Configuration Control Board CharterUse this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB. |
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Use Cases and Data WorksheetUse this template to determine data requirements to meet use cases. |
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Continual Improvement WorkflowThis is a sample workflow that you can use as a starting point for building a process for continual improvement. |
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Continual Improvement RegisterThis tool is a structured document to help you outline improvement initiatives, prioritize them, and build a dashboard to streamline tracking. |
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Design Your Cloud OperationsAssess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational framework... |
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Problem Management SOPUse this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the... |
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Event Management CatalogUse this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events. |
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Event Management RoadmapUse this tool to implement and continually improve upon your event management process. |
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Engineer Your Event Management ProcessReduce response times to solve (potential) incidents when system performance degrades. Build an event management practice where infrastructure and operations can rely on... |
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Engineer Your Event Management Process – Phases 1-3Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected. |
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