Engineer Your Event Management Process – Phases 1-3

Author(s): Benedict Chang, John Annand

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Engineer an effective event management process scoped to your environment. Establish appropriate actions for every monitored event to respond when that event is detected. This blueprint walks through the following modules:

1. Situate Event Management in your Service Management Environment

2. Define your Monitoring Thresholdsa nd Accompanying Actions

3. Start Monitoring and Implement Event Management

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Engineer Your Event Management Process

Track monitored events purposefully and respond effectively.

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